- Introduction to Privacy Practices for Help2Consumer.com
HELP TO CONSUMER SERVICES. (“Help2Consumer.com,” “we,” or “us”) is committed to respecting the privacy rights of all users of Help2Consumer.com services provided via Help2Consumer.com (collectively, “site”) and to protecting your personal information. This policy describes how information about you may be used, how it may be disclosed and how you may access this information.
This page will serve as a policy of our privacy practices and a summary of your privacy rights.
Please note our primary concern is to provide a platform for quick and simple online / telephonic / face-to-face consultation.
Be advised, in case your question or consultation contains matters of high security risk or there is a high privacy concern (like matters of Constitution, matters related to judiciary, matters related to police or law enforcement) we suggest you to use alternate services.
It is advisable to include only relevant de-identifiable Personal Information in case history and files uploaded by you
- Information that may be collected
In order to use Help2Consumer.com, you are asked to enter an e-mail address and password, which we refer to as your Help2Consumer.com ID. This process will allow you to manage your profile and/or account; upload files (case history and other relevant documents) and ask specific queries.
When asking questions, you will be asked to submit personal information like age, gender and case history (optional but recommended). Providing us with other personal and identifiable information is, of course, optional and not recommended.
However, in some cases it may not be possible for us to provide the service in question without receiving specific information from you and in some cases you would be requested by the consulting Professional Expert to provide additional information in order to answer your questions. Additional information could be details of your case history, specific reports etc.
We automatically track and collect IP addresses, domain servers, type of web browsers, computers and domain servers used to access the site, referring source to the site and your interaction with the site and the browser, (Collectively “Traffic data”).
We also collect information you provide voluntarily in free-form text boxes on the Site and through responses to surveys, questionnaires and the like.
Cookies are text information files that your web browser places on your computer when you visit a website. Cookies assist in providing non-personal information from you as an online visitor. It can be used in the customization of your preferences when visiting our website.
We do not link the information stored in these cookies directly to any of your Personal Information you submit while on the Site, however.
We also automatically collect your Internet Protocol (IP) address (which allows us to understand how you use our site and to enable us to make changes to our site in order to improve your user experience); information regarding your computer and your connection to our site (such as your browser type, operating system, and platform); and your user history to, though, and away from our site (such as session information, page loading times, page errors and broken links, the length of your visits to specific pages within our site, and other information related to your experience on our site).
- Web Beacons
In limited circumstances we also may use Web Beacons to collect anonymous, non-personal information about your use of our Site and the sites of selected sponsors and advertisers, and your use of emails, special promotions or newsletters we send to you. “Web Beacons” are tiny graphic image files imbedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user’s browser. The information collected by web beacons allows us to statistically monitor how many people are using the Site and selected sponsors’ and advertisers’ sites, or opening our emails, and for what purposes.
- Website Analytics
We may use third party website analytics services in connection with the Site. These website analytics services do not collect Personal Information that you do not voluntarily enter into the Site. These services do not track your browsing habits across websites, which do not use their services. We are using the information collected from these services to find usability problems to make the Site easier to use.
The recordings will never identify you or your account.
- Storage of Information
We store all Traffic Data and review postings indefinitely, even after “deletion,” and may archive such information elsewhere. We store all Personal Information until you request that we modify or delete it, in which case we may still end up retaining some of that information, as it may be impossible to remove your account without some residual information being retained by us.
Help2Consumer.com has no obligation to delete any data or information you provide on a Case History Form following termination of your account or the account of any professional to whom your Case History Form was submitted through the Site. Registered users who wish to close their account should write in at firstname.lastname@example.org.
Our Website is not directed at children, and we do not seek to collect any information from children including those under the age of 18. If we learn that we have received any information from an individual under the age of 18, we will use that information only to respond directly to that child (or a parent or legal guardian) to inform him or her that he or she cannot use the Services and subsequently we will delete that information from our own servers.
- How information about you may be used by Help2Consumer.com
Personal information like your case history (optional), gender and age details is collected when you start a new consultation request. These are saved in your account for future reference and future consultation requests.
These details in conjunction with your questions are shared with Consulting Lawyers & Consumer Organization to help them answer your questions to the best of their knowledge.
Once the consultation is complete, we may share your questions (without any personal information) and respective answers by Lawyers & Consumer Organization on site, to enable site visitors to learn from your case experiences.
We may also use your de-identified Personal Information to run (or authorize third parties to run) statistical research on individual or aggregate trends. Such research would only use your Personal Information in an anonymous manner that cannot be tied directly back to you.
Primarily your email will be used to:
- Provide to you the services offered by the Site.
- Troubleshoot problems, provide you with system or administrative messages, and as otherwise described to you at the time of collection.
- Payment notifications: Bill any amounts due from you through our affiliate merchants.
- Deliver information to you that is relevant to your interests, such as notifications and reminders related to consultation.
- Recommend certain resources, inform you about our product and services.
- Customize and improve your experience.
- Detect and protect us against error, fraud and other criminal activity.
We have a no-spam policy.
However, in other instances, non-personal information collected may be used for statistical analysis, improvement of services, and customization of web design, content layout and services.
- Sharing of information
- To provide the service offered through this Web site, we will forward your information to the Lawyers & Consumer Organization identified when you complete our form and request a consultation in order for them to contact you, to evaluate your needs, and to determine whether to represent you. When you submit your request, you consent to release of your information to those Lawyers & Consumer Organization. As part of this process, the Lawyers & Consumer Organization agree to keep your information confidential and agree not to share it with any third party without your express permission.
- We will disclose your information to proper Government authorities when we have a good-faith belief that such action is necessary to comply with applicable laws, valid legal process, a court order, a current judicial proceeding, or to protect our rights or property.
- In order to customize your advertising interactions, we may share Personal Information with advertisers and other third parties only on an aggregate (i.e., non-personally-identifiable) basis.
- We may share your de-identified Personal Information with third parties to enable them to run statistical research on individual or aggregate trends.
User Choice and controlling your Personal Information
As a registered user of the Site, you can modify/delete Personal Information you have included in your profile. However, it may be impossible to remove your information without some residual information being retained by Help2Consumer.com.
Please note Help2Consumer.com has no obligation to delete any data or information following termination of your account. We would try our best to remove/mask any unintentional disclosure of personal information by you during consultations, but are not obligated to do so.
You make the choice of making your data available to consulting Lawyers & Consumer Organization. We follow generally accepted industry standards to protect the Personal Information. For example, we use multiple layers of firewall security and different degree of encryption for your sensitive personal data.
Our employees and consulting Lawyers & Consumer Organization may share case information with each other for payment and operational purposes, only in order to provide efficient Professional services.
Your personal data may in some situations be seen by third parties, such as Lawyers & Consumer Organization or operations and maintenance contractors repairing and maintaining our technical systems. The respective contracts require businesses to protect the information we share with them. Help2Consumer.com will use the information received to provide our services in the best interest of the company.
We will share your case information when required to comply with court order or other legal process. We may use and share your case information to protect the rights, property or safety of Help2Consumer.com or another party, or to respond to claims that any posting or other content violates the rights of third parties.
Help2Consumer.com website may contain links to other sites. Please observe that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements these websites.
We might send notifications, reminders and health information to the email ids provided by you. Help2Consumer.com will not be responsible for the information loss or privacy loss due to the incorrect email id provided by you.
- Lawyers & Consumer Organization
- Opt-Out Instructions
You may opt-out by changing the settings at your profile page. This opt-out does not apply to communications we have with you to complete your order or provide the service you requested. Understand, however, that, by electing this option, you may limit the functionality of this Web site and the amount of information and services we can provide to you. You may revoke your opt-out option at any time by contacting us using the information provided above.
- By providing the mobile number I will be agreed to receive SMS from Help2consumer.com
Last Updated on 21-Feb-2018
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